Maybank Indonesia

Setyorini Rahayu

Embracing the opportunities digital brings, from automation to emerging technology, is necessary to respond to the increasing complexity and competitiveness. This also has an impact on the human resources (HR) in a company.

At Maybank Indonesia, HR plays an important role in helping employees, often called Maybankers, and leaders create positive experiences in developing skills and careers. 

HR supports business success and prepares employees to face challenges and changes in technology and work culture in the future (future-readiness), with measurable outputs (productivity), while still paying attention to the well-being of every Maybankers. 

This strategy aligns with Maybank Group's refined strategy, namely M25+, which will steer the group to a deeper purpose of becoming a "values-driven platform powered by a bionic workforce that humanizes financial services." 

Major Challenges in HR Industry

Several challenges are currently becoming a trend in the world that impact HR. First is digital transformation. There is a massive movement in many industries to carry out digital transformation. Today everyday human life is close to digital influence. Changes in behavior in society are also heavily influenced by digital transformation in various areas. HR itself is inseparable from the impact of digital transformation. HR does not only need to adopt digitalization in multiple processes but also has to become a change agent in supporting/facilitating cultural changes related to digitalization, including preparing HR people to acquire skills and knowledge on digitalization.

Second, the pandemic that occurred during 2020 – 2022 can be said to accelerate changes in employees’ ways of working, which are triggered by digital transformation. Hybrid work mode and "Work From Anywhere" are currently a trend in many companies. All this begins with changes in leadership styles, performance appraisal processes, etc. 

Another trend concerns DEI (Diversity, Equity, and Inclusion). This is not only related to moral and legal issues, but with DEI, it should also be able to trigger innovation and creativity in various processes, starting from hiring, training, performance management, and rewards.

"In the future, AI and Machine Learning are technologies that will impact HR positively"

Accelerate Talent Readiness and Retention

With the rapid movement of change and scarcity of talent in the market, the company's current task is how to accelerate the readiness of talent itself to not only carry out everyday tasks but also be ready for the challenges ahead. 

We encourage all Maybankers to implement and improve future-ready skills by applying the agile methodology in terms of work processes to ensure the bank's sustainability in the digital era. 

We also have development work directions, particularly in ensuring the bank's readiness in facing futurization, including workforce, workplace, and work style by implementing mobile work and hybrid models as new work patterns; accelerating competency development programs and succession planning for digital teams; maximizing new work patterns to attract, retain and grow employee engagement including the new generation of talent; continuing the implementation of innovation and improvement cultures across all lines; and embedding customer centricity as DNA for HR personnel, eliminating complexity and optimizing the impact of digitalization in HR on employee experience including cloud adoption.

Maybank Indonesia Synergy

One of the ways to realize our strategy is by preparing for an event we call Synergy. This is an Innovation Competition Event which all Maybank Indonesia employees can participate in.

To facilitate that the ideas selected for the semifinals and finals become more mature, we provide an incubation program with a structured learning process accompanied by intensive mentoring to participants so that these ideas can crystallize into a minimum viable product at the end of incubation. Many agile-related tools are also introduced in this incubation process at Synergy.

Technology for HR Industry

In addition, we continued our digital transformation by maximizing the functions of technology. We have the MyHR2u platform for various employment administration purposes, MyCampus for employee development, and MyNet and Mayang2U -- digital internal communication channels for employees.

However, in the future, AI and Machine Learning will be technologies that will impact HR positively. It is useful for providing insight so that HR can take anticipatory actions and create new HR products that employees may need. Besides that, Chat GPT seems to be one of the interesting technology that can be applied in HR. This will provide a whole new experience for employees.